Versand
Welcome to Oceva Jewelry
We are committed to providing a smooth and efficient shipping experience. Please review our updated Shipping and Delivery Policy to understand how we manage and process orders.
Shipping Rates and Methods
Free Shipping (includes Track & Trace) on all orders.
Processing Time
Orders are typically processed within 1–3 business days.
Please note that total shipping time includes both processing and delivery time.
Delivery Times
Estimated delivery times by region:
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Europe: 4–8 business days
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USA: 10–15 business days (due to updated U.S. customs procedures and increased inspection times)
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Rest of the world: 5–10 business days
You will receive a tracking number via email as soon as your order ships.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking link. This allows you to monitor your delivery in real time.
Returns and Exchanges
Not satisfied with your purchase? No problem.
We offer a 30-day return policy, no questions asked. Simply return your item in its original condition and packaging within 30 days of receipt to receive a refund or exchange.
Delivery Issues
While we aim to deliver on time, we are not responsible for delays caused by shipping carriers.
If your package is lost or damaged, please contact us immediately at support@ocevajewelry.com and we will help resolve the issue.
Address Accuracy
Please double-check your shipping address before completing your order.
We are not responsible for delays or non-delivery caused by incorrect addresses. If you need to make changes, contact us as soon as possible.
Contact Us
📩 Email: support@ocevajewelry.com
🌐 Website: ocevajewelry.com
We appreciate your patience and understanding, especially during busy seasons or unexpected delays. Thank you for shopping with Oceva Jewelry — we're committed to delivering your order as quickly and reliably as possible.